Last updated 8 October 2026

Terms of Service

These terms cover valerian.win, the Valerian forum, support tickets and every licence you buy from us. Please read them alongside the Licence agreement, the Community rules, the Privacy Policy and the Refund Policy.

Agreeing to these terms

By creating an account, buying a licence or using any part of the site, forum or support services (together, the "Services"), you agree to these Terms of Service and the policies linked above. You are responsible for following them and any laws that apply to you. If you don't agree, please don't use the Services.

Who we are

Valerian ("we", "us", "our") makes and sells tools for PC games and runs this website and forum. Valerian is based in Oregon, United States. You can reach us at support@valerian.win.

Who can use Valerian

• You must be at least 13 years old to create an account.
• If you are under 18, a parent or legal guardian must agree to these terms and approve any purchase before you make it.
• If we learn that an account belongs to someone under 13, we will close it and delete its personal information.

Your account

• Give accurate information when you sign up and keep your email address up to date.
• Keep your password private. You are responsible for what happens on your account.
• One account per person. Accounts can't be sold, shared or transferred.
• Tell us straight away at support@valerian.win if you think someone else has accessed your account.
• We may ask you to change a username that is offensive, misleading or impersonates someone.

Licences and keys

When you buy a tool, you buy a licence to use it under the Licence agreement. You don't buy the software itself.

• Each licence key is for one product and can be redeemed on one account. Once redeemed, it stays tied to that account.
• Don't share, sell, trade or publish your keys. Keys that are shared publicly, obtained by fraud, or linked to a chargeback may be disabled.
• While your licence has time left, you can use the tool and read its private forum board, where its downloads, setup guides and patch notes are posted.

Plans, time and renewals

Each tool is sold in plans. A plan gives access for the length shown before you buy, such as a day, a week or a month, or for the lifetime of the tool.

• When time starts. A plan's time starts when its key is redeemed. Keys bought while signed in are redeemed to your account straight away.
• Adding time. Redeeming another key for the same tool adds its time to the end of the time you have left, so renewing early never loses any.
• When time runs out. Access to the tool, its downloads and its private board stops until you add more time. Your account, posts and tickets are not affected. If your email is confirmed, we email you about three days before a timed licence ends.
• Lifetime. A lifetime plan lasts for as long as we make and support that tool. It does not mean your lifetime, and it can't be moved to another tool. If we stop a tool, the Refund Policy explains what happens to lifetime licences.
• Renewals. Plans don't renew automatically and you are only charged when you choose to buy. If we ever offer automatic renewal, it will be optional, shown with its price and renewal date before you agree to it, and you will be able to cancel it from your account at any time. Cancelling stops future charges, and you keep the time you have already paid for.
• Stopping early. Because plans don't renew, there is nothing to cancel: you can simply let your time run out. The Refund Policy explains when unused time or unused keys are refunded.

Prices and payment

• Prices are shown in US dollars before you buy, for the whole length of the plan. There are no hidden or recurring charges. Any taxes that apply are shown at checkout.
• Payments are handled by our payment provider. We never see or store your full card details.
• We don't negotiate prices or give individual discounts on request.
• If you are under 18, you confirm before paying that your parent or guardian agrees to the purchase.

Delivery

Your licence key is delivered to your account or email straight after payment. If you have paid and have not received your key, or any reply from us, within 24 hours of payment, contact us and we will either deliver it or refund you in full, as set out in the Refund Policy.

Using the Services properly

Follow the Community rules. In particular, don't:

• break the law, or use the Services to help anyone else break it;
• try to get into accounts, data or parts of the site you aren't allowed to, or test our security without written permission;
• overload the site, scrape it at machine speed, or get around rate limits;
• advertise or promote other services, or send unsolicited messages to members;
• impersonate Valerian staff or other members.

Games and other companies

Our tools are independent software. Valerian is not affiliated with, endorsed by or sponsored by any game publisher, platform or hardware maker, and their names and trademarks belong to them.

You are responsible for making sure the way you use our tools follows the terms of the games and platforms you use them with. Game updates can change how a tool behaves. We work to keep tools compatible, but we can't promise that every game update will be supported straight away.

What you post

You keep ownership of what you post on the forum and in tickets. You give us permission to store, display and share it on the Services so the forum and support work. Don't post anything you don't have the right to share. We may remove content that breaks these terms or the Community rules.

Moderation, suspension and closing accounts

Our staff may remove content, limit or suspend access to the Services, or close accounts that break these terms or the Community rules, or where we need to protect the privacy or safety of members. Serious or repeated breaches can lead to a ban without warning.

If we close your account when you haven't broken these terms, we will refund the unused part of any licence you paid for, worked out by the days left. You can close your account at any time from your account page.

Changes to the Services

We may change, update or stop parts of the Services. If we plan to stop supporting a tool you paid for, we will tell you at least 30 days in advance where we reasonably can, and refund unused time as set out in the Refund Policy.

Disclaimer

The Services and everything on them are provided "as is" and "as available". To the fullest extent the law allows, we make no warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We also don't promise that the materials on the Services are accurate, or what results you will get from using them.

Nothing in these terms takes away rights you have under consumer protection laws that can't be excluded.

Limits on our liability

To the fullest extent the law allows, Valerian and its suppliers are not liable for any indirect, incidental, special or consequential damages, or for loss of data, profit or business, arising from using or not being able to use the Services, even if we were told such damage was possible. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Some places don't allow limits on implied warranties or on liability for incidental or consequential damages, so some of these limits may not apply to you.

Accuracy of information

Information on the Services can include technical, typographical or photographic mistakes. We don't promise that it is accurate, complete or current. We may change it at any time without notice, but we don't commit to updating it.

Disputes and governing law

If something goes wrong, contact us first at support@valerian.win and we will try to fix it. These terms are governed by the laws of the State of Oregon and applicable United States federal law, without regard to conflict-of-law rules. Any dispute that isn't resolved informally will be heard in the state or federal courts located in Oregon, except that either of us may bring a claim in a small claims court where you live. You keep the protection of the consumer laws where you live.

Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is significant, we will tell you by email or with a notice on the site before it takes effect. If you keep using the Services after that, the new terms apply.

Contact

Questions about these terms: support@valerian.win.