Last updated 8 October 2026

Refund Policy

We want you to be happy with what you buy. This policy explains when you can get a refund and how to ask for one.

When you get a full refund

• Your key never arrived. You paid and did not receive your licence key, or any reply from us, within 24 hours of payment.
• It doesn't work as described. The tool doesn't do what its store page says, and we can't fix it within 14 days of you reporting the problem.
• You were charged by mistake. For example, you were charged twice for the same licence.
• You were charged for a renewal you didn't agree to. Plans don't renew automatically. If you are ever charged for one anyway, we refund it in full.

Unused keys and unused time

• Unused keys. A key that hasn't been redeemed can be refunded in full within 14 days of purchase.
• Time you have started. Once a key is redeemed, its time has started and is normally not refunded, except in the cases above or where the law says otherwise.
• Ending early. Plans don't renew, so you never need to cancel anything to avoid being charged again.

If we stop a tool

If we stop supporting a tool for good, we tell members at least 30 days before where we reasonably can.

• Timed plans. Any time left after the tool stops is refunded, worked out by the days remaining.
• Lifetime plans. If the tool stops within 24 months of your purchase, we refund the price you paid minus one twenty-fourth for each full month since you bought it.

Other requests

For anything else, such as changing your mind, we look at each request individually and may offer a refund at our discretion. It helps to tell us why, because it often points to something we can fix.

Customers in the EU and UK

You keep your legal rights, including the right to a remedy if digital content is faulty. You also have a 14-day right to cancel a purchase. For digital content this right ends once delivery starts, but only if you agreed to immediate delivery and confirmed that you understood you would lose the right. We ask for that agreement at checkout.

How to ask

Open a support ticket under "Billing or refund", or email support@valerian.win. Include your order reference or the email you bought with. We reply within 2 business days.

What happens next

• Approved refunds go back to the payment method you used. Depending on your bank or payment provider, this usually takes 5 to 10 business days.
• When a purchase is refunded, its key is switched off and the time it added is removed. If that leaves no time, access to the tool and its private board ends.

Chargebacks

Please contact us before asking your bank for a chargeback, because we can usually sort things out faster. While a chargeback is open, the licence it relates to may be paused. If the chargeback is resolved in your favour, we won't hold it against you.

Contact

Refund questions: support@valerian.win.